Returns & Exchanges

At LiTime, we stand behind the quality of our power solutions and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your battery or accessory does not meet your expectations, we are committed to making the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.

• 2.
  Technical Assessment

  Our engineers will review your request and may provide troubleshooting steps or request photos to verify the condition of the electronics.

• 3.
  Secure Packaging

  Once approved, pack the item securely in its original packaging, ensuring all terminals are protected to meet safety regulations for battery transport.

• 4.
  Inspection and Refund

  After our warehouse receives and inspects the unit for functionality and damage, we will process your refund or ship your replacement within 5-7 business days.